Esther Fung of The Wall Street Journal reports that staffing and other operational issues led to delays, tripping up Postmaster General Louis DeJoy’s effort to modernize the network. Fung writes:
Signs of trouble appeared days after the opening of a new mail and package-processing center near Atlanta.
Packages piled up on conveyor belts that sent them toppling onto the floor. Trucks lined up for hours outside waiting for space at the loading docks. Georgia residents complained that their bills, checks and medication hadn’t been delivered for weeks.
The 1-million-square-foot facility is one of dozens of new regional centers designed to process higher volumes of mail and packages. They are central to Postmaster General Louis DeJoy’s 10-year plan to modernize the network and reduce losses. […]
Crosson, the pocket-square seller, said his customer in Texas eventually reached out in late April to say the square cloth did arrive and promised to send a $15 check in the mail. “If he’s honest enough to tell me he’s got the item, I believe he’s honest enough to have sent the check,” said Crosson. “Unfortunately, I haven’t received it yet.”
Read more here.
