Did you know that over three-quarters of Americans had a bad product or service experience in the past year? Your Survival Guy’s not making this up. According to the National Customer Rage Survey (love the name), 77% of customers reported a product or service problem in the past year—a new high.
You know how convenient it is to use Amazon. Your Survival Guy hates to admit it, but I use it all the time. It’s a bit obnoxious. Need AAA batteries? Boom, done. They’re sitting at my doorstep when I get home after a day of my conversations with you.
Sorry. I will not stoop that low and order one package of batteries. It’s why one of my office cabinets resembles a display at Radio Shack. Batteries everywhere. It’s a problem, I know. Because here’s the deal, Amazon is great at delivery, but returning stuff? Not so much.
Sure, they’re solving the last mile to your door, but I still need to get in the car and drive to the UPS store or Post All to return stuff (or just keep it. See batteries above). Might as well swing into Walmart or Costco.
Which is why I like Walmart and Costco. You can find a living person to help you. You can get stuff delivered to your home or buy gold bars, and it’s easy to return stuff. I don’t do much shopping at either place, but the more I think about retail, I don’t think Amazon has point, set, match quite yet. There’s still a place in this world for bricks and mortar.
Action Line: Do you need a guy you can speak with to help you with your retirement planning? Email me at ejsmith@yoursurvivalguy.com.
Read Part 1 here: Are You One of the 77% Who Reported…
Originally posted on Your Survival Guy.